Refund Policy

Every new account starts with a 14-day free trial with full access. To begin a trial you choose a plan and enter a payment method. Nothing is charged during the trial itself.

If you cancel before the trial ends you are charged nothing at all, and you keep access until the final day of the trial. If you do not cancel, the trial converts to a paid subscription when it ends and your payment method is charged at the price shown when you signed up. We email you before that happens, and you can cancel at any time from Plan & billing.

If you subscribe to a paid plan and it isn't right for you, email us within 14 days of your first payment and we will refund it in full. You don't need to give a reason.

This applies to your first payment on a new subscription, on both monthly and annual plans.

You can cancel at any time from Settings → Plan & billing. Cancellation takes effect at the end of the period you have already paid for, so you keep access until then.

We do not charge a cancellation fee and we do not require notice.

Subscriptions renew automatically until cancelled — monthly plans each month, annual plans each year. We email you before an annual renewal.

If an annual subscription renews and you did not intend it to, contact us within 14 days of the charge and we will refund it, provided you have not used the service during that period.

Outside the situations above, payments for a billing period already under way are not refunded pro rata. You keep full access for the remainder of that period.

If Tradorca is unavailable or not working as described for a sustained period, contact us. We will put it right, extend your subscription, or refund you — whichever suits you best. This is not limited to the 14-day window.

Email support@tradorca.com from the address on your account. Tell us which payment you mean; you don't need a receipt number, though it helps.

We reply within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

If you are unhappy with an outcome, reply and say so before contacting your bank. A chargeback takes weeks and usually closes your account; an email usually takes a day.

Cancelling does not delete your trade history. If you return, it is still there. If you would rather it were erased, ask and we will delete it — see our Privacy Policy.